How to Order
NOTICEDue to the current public health situation all online orders will be dispatched less frequently at this time. Please allow five (5) business days from the date of order placement for processing. You will receive tracking details via email once your order has been packed and shipped. Please allow delays to normal shipping times.
How to place an orderPlease complete the order form found here or you can write to email@example.com to place your order. Once the order has been processed you will receive a confirmation email with your order and payment details. Once the payment has been confirmed, the order will be dispatched or available for pick up.
Cancelling an order
If you have made an error in placing your order or need to cancel your order, please email firstname.lastname@example.org.
I DO NOT LIVE IN SRI LANKA. CAN I PLACE AN ORDER?
We are currently shipping orders only to Sri Lanka, but customers outside Sri Lanka will be able to purchase merchandise soon.
HOW CAN I PAY FOR MY ORDER?
We accept payment by bank transfer. Once you have filled out an order form you will receive a confirmation email with bank details for the transfer.
HOW CAN I RECEIVE MY ORDER?
We currently offer local delivery within the limits of Colombo 1-11 and suburbs - including Rajagiriya, Battaramulla, Dehiwala-Mount Lavinia, Morutuwa. You can also pick up your order from our office at No. 11, 33rd Lane, Off Bagatalle Road, Colombo 03
CAN I PICKUP MY ORDER?
Yes. Once your order is ready, you may pick it up from our office at No. 11, 33rd Lane, Off Bagatalle Road, Colombo 03
WHAT CURRENCY ARE THE PRICES LISTED IN?
CAN I ADD A MESSAGE TO MY GIFT?
Yes. A personalized message can be included with your order for no charge. Please add your message in the “notes/other” section of the order form
DO YOU OFFER GIFT WRAPPING?
Yes. Please mention you want the order gift wrapped in the “notes/other” section of the order form
WHAT IS THE SHIPPING COST OF MY ORDER?
Delivery is offered only to Colombo 1-15 at a flat rate of LKR 300 and suburbs at a flat rate of LKR 500.
DO YOU DELIVER TO MY NEIGHBOURHOOD?
We deliver to Colombo 1-15 and the following suburbs:
- Dehiwala-Mount Lavinia
- Sri Jayawardenepura Kotte
HOW LONG WILL MY ORDER TAKE TO PROCESS AND WHEN WILL I RECEIVE MY ORDER?
Your order will take 5 days to be processed and an additional 3 days to be delivered.
HOW CAN I TRACK MY ORDER?
You will receive emails confirming that your order has been processed and when your order has been dispatched
CAN I PAY BY CREDIT/DEBIT CARD?
We are currently only accepting bank transfers as a payment option
WHAT IS YOUR RETURN POLICY?
All items are final sale. We check all orders thoroughly before we dispatch them, but if you believe there is an error or defect in your order, please contact us on email@example.com.